Get help#
Start with the product guide that matches your question:
- Budgie FAQ
- Budgie guides
- Lab Sudoku FAQ
- Lab Sudoku guides
- Lab Merge FAQ
- Lab Merge preview guides
- Lab Merge development status
- Known issues
- Compatibility
- Accessibility statement
- Budgie troubleshooting
- Lab Sudoku troubleshooting
Before reporting a problem#
Please include:
- the app name and version;
- your Android version and device model;
- the steps that reproduce the problem;
- what you expected and what happened instead;
- whether the problem survives restarting the app; and
- a redacted screenshot or export when it helps explain the issue.
Never include passwords, payment details, private financial records, or an unredacted backup. For Budgie problems, describe the affected record type without sending your financial database unless a support request specifically asks for a safe, redacted sample.
Common first steps#
- Update the app from Google Play.
- Restart the app and try the same action again.
- Check the relevant product guide for import, restore, Premium, camera, or notification-specific steps.
- Make a backup before changing data or reinstalling Budgie.
- Keep the original file or puzzle source when investigating an import problem.
For a Lab Merge development-build problem, also include the selected mode and board layout. If the problem concerns a custom board, keep a copy of its layout JSON.
Privacy questions#
For questions about personal data, analytics, crash reporting, or privacy practices, read the relevant policy:
Product-specific summaries:
Lab Merge is not yet publicly released. Its privacy page describes the current development build and will be revised if release services change its data handling.
You can contact Lunar Hut about privacy at privacy@lunarhut.com.
Google Play support#
For installation, purchase, or device-account issues, also check the app’s Google Play listing and make sure the device is using the intended Google account. Product pages link to the current listings when they are available.